Frequently Asked Questions
8. What if my order Arrives with the incorrect pizza?
- Due to the product being frozen upon shipping and arriving, Giordano's does not accept returns of any kind.
- For refunds and replacement requests please reach us via email ship@giordanos.com or via phone 800-982-1756 and we will be happy to take care of you.
- Contact us by phone or email within the first 30 days of receiving your order. Once photos are provided of the incorrect pizzas received, we can then either send out the correct pizza or issue a refund, depending on your preference. Photos can be sent to ship@giordanos.com.
Delivery dates provided to customers are estimated and may vary due to reasons beyond our control. Depending on the address where the Giordano’s pizzas will be delivered and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. To properly deliver your order we must have a street address including state, city, and zip code. Shipping is not available to P.O. Box numbers. In all cases, the Giordano’s website will confirm the availability of your requested delivery date and will offer other shipping options if needed. Giordano's Strives to deliver your pizzas in the best possible condition, on the requested delivery date. Orders will arrive within 1-3 days from the ship date- We schedule packages to ship in accordance with the delivery date selected, based on standard arrival times provided by our carriers. Giordano's is unable to guarantee time of delivery, as this is subject to the local carrier. For all shipments, we encourage you to use the carrier tracking number supplied to you when your order is confirmed to verify the status of your shipment and actual delivery date.
All inclusive pricing shipping methods
- Ground Delivery – Business · This option is included in the price for all pizza packages. Deliveries to business addresses may be executed Wednesday through Friday only. Depending on the destination address, Tuesday delivery may be available via shipping options.
- Home Delivery – Home · This option is included in the price for all pizza packages. Residential deliveries may be executed Wednesday through Friday. Depending on the destination address, Tuesday or Saturday delivery may be available via shipping options.
- 2 Day Express - This option applies to business as well as residential addresses outside of our 2 day ground transit range. Deliveries may be executed Wednesday through Friday only.
Additional cost shipping methods
- Next Day Standard Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.
- Next Day Priority Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.
Questions? Send a chat, drop us an email, or give us a call.
We're here to help! Reach out with questions, order issues, or general feedback.
Email: ship@giordanos.com
Call (8am-2pm CST, Mon-Fri): 800-982-1756
How does the pizza ship?
Our pizza ships frozen via FedEx. We pack the pizza in an insulated cooler with dry ice to ensure it stays frozen in transit.
How much does shipping cost?
We don't charge additional shipping fees, so at checkout you'll see free shipping for FedEx ground. If you need your pizza extra fast, delivered on a weekend, or live in an area that we cannot ship to within 2 days ground, you may see additional shipping charges.
How long will it take for my order to arrive?
We ship Monday through Thursday for delivery Tuesday through Friday. Once shipped, all orders will arrive within 1-2 days. At checkout you'll be given an estimated delivery date. Once your orders ships, you'll receive a confirmation email with a tracking link.
How many people do the pizzas serve?
Our regular pizzas are 10 inches wide and serve 2-3 people. We also offer a 6-inch single-serve pizza variety pack.
What happens if there's a problem with my order?
We guarantee our product, so while issues are rare, we make them right. If you have an issue with your order -- wrong or missing pizza, melted pizza, broken pizza, etc. -- please email us at ship.giordanos.com or call us at 800-982-1756 (8am-5pm CST, Mon-Fri) and we will reship the necessary pizzas or refund your money.
There was no dry ice in my cooler when the pizza arrived. What happened?
This is normal, so don't be alarmed if there is little or no dry ice left in your cooler. The dry ice evaporates during transit, so even if it's completely gone by the time your cooler arrives, your pizza should still be frozen or cold to the touch (40 degrees or less).
How should I handle any dry ice remaining in the cooler?
Please don't touch the dry ice directly, as it's extremely cold and can cause burns. We recommend setting the dry ice outside (but out of reach of children and pets) until it evaporates. Then, simply throw away the empty dry ice bag.
My pizza wasn't completely frozen when it arrived. Is it okay to eat?
As long as the pizza is cold to the touch (around 40 degrees), it is safe to eat. If the pizza is no longer cold, please email us at ship@giordanos.com and we'll reship your pizza free of charge, or provide a refund.