Once an order has been placed, no cancellation or modifications may be made for any reason. Mistakes happen. Unfortunately, any mistakes made during the ordering process by the customer (wrong address, wrong product, incorrect shipping method, etc.) are not eligible for refunds or reshipments.

Since our pizza cannot be resold or restocked once shipped, we do not accept returns.

Given the perishable nature of our offerings, we do not grant refunds or re-ship an order unless the issue is the result of an error in our manufacturing, packaging, or handling of the goods. Refunds or re-shipments can only be processed if an issue with your pizza is reported to us within 14 days of its arrival to you. We require that you submit photos of the product that arrived to you in order to be eligible for a refund or re-shipment.

If your pizza arrived damaged, please contact us within 14 days of delivery at ship@giordanos.com with photos and details about your damaged order. We handle these inquiries on a case-by-case basis. Refunds or re-shipments will not be issued unless photos of the order are provided.

If your order arrives and is melted upon receipt, please contact us within 14 days of delivery at ship@giordanos.com to report the issue and provide photos of the order. Each inquiry is resolved on a case-by-case basis. Refunds or re-shipments will not be issued unless photos of the order are provided.

Once an order has been shipped, it is the customer's responsibility to track the package and ensure the pizza is retrieved ASAP upon delivery and placed in a freezer. Refunds or re-shipments will not be issued if the customer did not retrieve the pizza on its delivery date and the pizza was lost, stolen, or melted.

Please note that the estimated delivery date shown at checkout is an estimate only and not a guaranteed delivery date. Actual delivery date could be later depending on weather, carrier delays, product availability, etc. We do not provide refunds or re-shipments for orders that did not arrive on the estimated arrival date.