We're here to help! Reach out with questions, order issues, or general feedback. 

Email: ship@giordanos.com

Chat (8am-4:30pm CST, Mon-Fri): Click the chat button for immediate assistance

Call (9am-5pm CST, Mon-Fri): 800-982-1756

How does the pizza ship?

Our pizza ships frozen via UPS and FedEx. We pack the pizza in an insulated cooler with dry ice to ensure it stays frozen in transit. 

How much does shipping cost?

We don't charge additional shipping fees, so at checkout you'll see free shipping for ground shipping. If you need your pizza extra fast, delivered on a weekend, or live in an area that we cannot ship to within 2 days ground, you may see additional shipping charges.

How long will it take for my order to arrive?

We ship Monday through Thursday for delivery Tuesday through Friday. Once shipped, all orders are expected to arrive within 1-2 days. At checkout you'll be given an estimated delivery date. Once your orders ships, you'll receive a confirmation email with a tracking link. If ordering for an event, it is always highly recommended to place your order early so that it is scheduled to arrive two days or more before your event. While the vast majority of orders do arrive on time, delays due to weather and other conditions are possible. Please note that the delivery date you see at checkout is only an estimate, and delays can occur. 

While we are unable to guarantee time of delivery, you'll receive a tracking number when your order has shipped, allowing you to verify the status of your shipment.

Yes, you can place an order for days, weeks, or even months into the future for special events, corporate gifts, and other occasions. To do so, please call us at 800-982-1756 (9am-5pm CST, Mon-Fri) and we will create your order with your desired arrival date. 

How many people do the pizzas serve?

Our regular pizzas are 10 inches wide and serve 2-3 people. We also offer a 6-inch single-serve pizza variety pack.

What happens if there's a problem with my order?

If you have an issue with your order, please email us a photo of the product at ship@giordanos.com. We will assist as possible under our Refund Policy, linked here: Cancellation and Refund Policy 

There was no dry ice in my cooler when the pizza arrived. What happened?

This is normal, so don't be alarmed if there is little or no dry ice left in your cooler. The dry ice evaporates during transit, so even if it's completely gone by the time your cooler arrives, your pizza should still be frozen or cold to the touch (40 degrees or less).

How should I handle any dry ice remaining in the cooler?

Please don't touch the dry ice directly, as it's extremely cold and can cause burns. We recommend setting the dry ice outside (but out of reach of children and pets) until it evaporates. Then, simply throw away the empty dry ice bag.

My pizza wasn't completely frozen when it arrived. Is it okay to eat?

As long as the pizza is cold to the touch (40 degrees), it is safe to eat. Feel free to either cook it immediately or place in your freezer. 

Once an order has been placed, no cancellation or modifications may be made for any reason. Mistakes happen. Unfortunately, any mistakes made during the ordering process by the customer (wrong address, wrong product, incorrect shipping method, etc.) are not eligible for refunds or reshipments.

Since our pizza cannot be resold or restocked once shipped, we do not accept returns.

Given the perishable nature of our offerings, we do not grant refunds or re-ship an order unless the issue is the result of an error in our manufacturing, packaging, or handling of the goods. Refunds or re-shipments can only be processed if an issue with your pizza is reported to us within 14 days of its arrival to you. We require that you submit photos of the product that arrived to you in order to be eligible for a refund or re-shipment.

If your pizza arrived damaged, please contact us within 14 days of delivery at ship@giordanos.com with photos and details about your damaged order. We handle these inquiries on a case-by-case basis. Refunds or re-shipments will not be issued unless photos of the order are provided.

If your order arrives and is melted upon receipt, please contact us within 14 days of delivery at ship@giordanos.com to report the issue and provide photos of the order. Each inquiry is resolved on a case-by-case basis. Refunds or re-shipments will not be issued unless photos of the order are provided.

Once an order has been shipped, it is the customer's responsibility to track the package and ensure the pizza is retrieved ASAP upon delivery and placed in a freezer. Refunds or re-shipments will not be issued if the customer did not retrieve the pizza on its delivery date and the pizza was lost, stolen, or melted.

Please note that the estimated delivery date shown at checkout is an estimate only and not a guaranteed delivery date. Actual delivery date could be later depending on weather, carrier delays, product availability, etc. We do not provide refunds or re-shipments for orders that did not arrive on the estimated arrival date.