We're here to help! Reach out with questions, order issues, or general feedback. 

Email: ship@giordanos.com

Chat (8am-4:30pm CST, Mon-Fri): Click the chat button for immediate assistance

Call (9am-5pm CST, Mon-Fri): 800-982-1756

How does the pizza ship?

Our pizza ships frozen via UPS and FedEx. We pack the pizza in an insulated cooler with dry ice to ensure it stays frozen in transit. 

How much does shipping cost?

We don't charge additional shipping fees, so at checkout you'll see free shipping for FedEx ground. If you need your pizza extra fast, delivered on a weekend, or live in an area that we cannot ship to within 2 days ground, you may see additional shipping charges.

How long will it take for my order to arrive?

We ship Monday through Thursday for delivery Tuesday through Friday. Once shipped, all orders are expected to arrive within 1-2 days. At checkout you'll be given an estimated delivery date. Once your orders ships, you'll receive a confirmation email with a tracking link. If ordering for an event, it is always highly recommended to place your order early so that it is scheduled to arrive two days or more before your event. While the vast majority of orders do arrive on time, delays due to weather and other conditions are possible. 

While we are unable to guarantee time of delivery, you'll receive a tracking number when your order has shipped, allowing you to verify the status of your shipment.

Yes, you can place an order for days, weeks, or even months into the future for special events, corporate gifts, and other occasions. To do so, please call us at 800-982-1756 (8am-2pm CST, Mon-Fri) and we will create your order with your desired arrival date. 

How many people do the pizzas serve?

Our regular pizzas are 10 inches wide and serve 2-3 people. We also offer a 6-inch single-serve pizza variety pack.

What happens if there's a problem with my order?

We guarantee our product, so while issues are rare, we make them right. If you have an issue with your order -- wrong or missing pizza, melted pizza, broken pizza, etc. -- please email us a photo of the product at ship@giordanos.com and we will reship the necessary pizzas or refund your money. 

There was no dry ice in my cooler when the pizza arrived. What happened?

This is normal, so don't be alarmed if there is little or no dry ice left in your cooler. The dry ice evaporates during transit, so even if it's completely gone by the time your cooler arrives, your pizza should still be frozen or cold to the touch (40 degrees or less).

How should I handle any dry ice remaining in the cooler?

Please don't touch the dry ice directly, as it's extremely cold and can cause burns. We recommend setting the dry ice outside (but out of reach of children and pets) until it evaporates. Then, simply throw away the empty dry ice bag.

My pizza wasn't completely frozen when it arrived. Is it okay to eat?

As long as the pizza is cold to the touch (around 40 degrees), it is safe to eat. If the pizza is no longer cold, please email us at ship@giordanos.com and we'll reship your pizza free of charge, or provide a refund.