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Frequently Asked Questions

Shipping/Packaging

  1. My pizza did not arrive on the scheduled delivery date. What should I do?
    • Please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days to resolve your concerns
  2. The pizza never arrived or arrived thawed/damaged. Now what?
    • Please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982- 1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days.
  3. Why am I being charged for shipping during the check out process?
    • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground shipping territory from any of our distribution centers. This includes the following states: Washington, Colorado, Oregon, Alaska, Idaho, California, Nevada, Arizona & Hawaii.
  4. Why didn’t I receive any shipping confirmation or tracking number?
    • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756.
  5. There was no dry ice in the cooler, what happened?
    • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
  6. How should I handle any dry ice remaining in the cooler?
    • Any remaining dry ice should be handled with care. Avoid contact with your skin.
  7. My pizza isn’t frozen. Is it okay to eat?
    • Your pizza is safe to eat if it’s feels cold to the touch, like it just came out of your refrigerator (about 40 degrees).

Product Information

  1. What is the size of the pizza?
    • Our pizzas are 10 inches and serve 2-3 hungry adults.
  2. Can I choose other toppings?
    • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
  3. How do I cook the pizza?
    • Cooking instructions are included in your package and can also be found our website here: Cooking instructions.
  4. How long will a pizza keep in a freezer?
      For best results we recommend enjoying your pizza within 6 months.

Ordering Information

  1. Can I change my order?
    • If you need to change your order please email us at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
  2. Can I send a package as a gift? Can I include a gift message?
    • Yes! An optional gift message can be included on the packing slip when they receive the pizzas. No pricing information will be visible to your gift recipient.


Due to the challenges of the current situation, we are experiencing delays in the delivery of orders by our shipping partner in certain areas of the country. We sincerely apologize for any inconvenience this may cause you. For all shipments, we encourage you to use the FedEx supplied tracking number to verify the status of your delivery.

Details

Depending on your shipping address and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. In all cases, the website will confirm the availability of your requested delivery date and will offer shipping options if needed.

FedEx Ground Delivery

This option is included in the price and is applied to business addresses. Business deliveries may be made Wednesday through Friday only. Depending on the destination address Tuesday delivery may be available.

FedEx Home Delivery

This option is included in the price and is applied to residential addresses. Residential deliveries may be made Wednesday through Friday. Depending on the destination address Tuesday delivery may be available.

If your delivery address falls outside of the 2-day window available through Ground or Home delivery you will automatically be offered the option of 2 Day, Standard or Priority Overnight delivery.

FedEx 2 Day (Additional Charge)

This option is offered for business and residential addresses. Deliveries can occur Tuesday through Friday only, depending on the destination address.

Fed Ex Standard Overnight (Additional Charge)

This option is offered for business and residential addresses. Deliveries can occur Tuesday through Friday only, depending on the destination address.

Fed Ex Priority Overnight (Additional Charge)

This option is offered for business and residential addresses. Deliveries can occur Tuesday through Friday only, depending on the destination address.

Schedule:

  1. Orders will be processed according to your requested delivery date.
  2. If you require first available ship date;
    • Orders received by midnight Thursday through Sunday are shipped on Monday
  3. Orders received by midnight Monday, Tuesday and Wednesday are shipped next day
  4. Additional charges will apply to orders requiring 2 Day, Standard or Priority Overnight deliveries as listed above.

For all shipments, we encourage you to use the FedEx supplied tracking number to verify the status of your delivery.

Giordano’s takes great pride in the superior quality of our pizzas and on-time delivery to you is critical to our success. Given the current circumstances, our shipping partner is experiencing unusually long delivery delays. Because of this, Ground and Home Delivery shipments may not be available in your desired area. We will continue to work to mitigate these issues to the best of our ability and apologize for the inconvenience this may cause.

One final note: Estimated delivery dates may change if shipping over a holiday.

FAQ

Shipping/Packaging

  1. My pizza did not arrive on the scheduled delivery date. What should I do?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-175 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days to resolve your concerns
  2. The pizza never arrived or arrived thawed/damaged. Now what?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982- 1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days.
  3. Why am I being charged for shipping during the check out process?
    • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground shipping territory from any of our distribution centers. This includes the following states: Washington, Colorado, Oregon, Alaska, Idaho, & Hawaii.
  4. Why didn’t I receive any shipping confirmation or tracking number?
    • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756.
  5. There was no dry ice in the cooler, what happened?
    • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
  6. How should I handle any dry ice remaining in the cooler?
    • Any remaining dry ice should be handled with care. Avoid contact with your skin.
  7. My pizza isn’t frozen. Is it okay to eat?
    • Your pizza is safe to eat if it’s feels cold to the touch, like it just came out of your refrigerator (about 40 degrees).

Product Information

  1. What is the size of the pizza?
    • Our pizzas are 10 inches and serve 2-3 hungry adults.
  2. Can I choose other toppings?
    • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
  3. Is your pepperoni beef or pork? What about your sausage?
    • Both our pepperoni and sausage are pork.
  4. How do I cook the pizza?
    • Cooking instructions are included in your package and can also be found our website here: Cooking Instructions.
  5. How long will a pizza keep in a freezer?
      For best results we recommend enjoying your pizza within 6 months.

Ordering Information

  1. Can I change my order?
    • If you need to change your order please email us at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
  2. Can I send a package as a gift? Can I include a gift message?
    • Yes! An optional gift message can be included on the packing slip when they receive the pizzas. No pricing information will be visible to your gift recipient.