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FAQ

Shipping/Packaging

  1. My pizza did not arrive on the scheduled delivery date. What should I do?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-175 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days to resolve your concerns
  2. The pizza never arrived or arrived thawed/damaged. Now what?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982- 1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days.
  3. Why am I being charged for shipping during the check out process?
    • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground shipping territory from any of our distribution centers. This includes the following states: Washington, Colorado, Oregon, Alaska, Idaho, & Hawaii.
  4. Why didn’t I receive any shipping confirmation or tracking number?
    • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756.
  5. There was no dry ice in the cooler, what happened?
    • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
  6. How should I handle any dry ice remaining in the cooler?
    • Any remaining dry ice should be handled with care. Avoid contact with your skin.
  7. My pizza isn’t frozen. Is it okay to eat?
    • Your pizza is safe to eat if it’s feels cold to the touch, like it just came out of your refrigerator (about 40 degrees).

Product Information

  1. What is the size of the pizza?
    • Our pizzas are 10 inches and serve 2-3 hungry adults.
  2. Can I choose other toppings?
    • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
  3. Is your pepperoni beef or pork? What about your sausage?
    • Both our pepperoni and sausage are pork.
  4. How do I cook the pizza?
    • Cooking instructions are included in your package and can also be found our website here: Cooking Instructions.
  5. How long will a pizza keep in a freezer?
      For best results we recommend enjoying your pizza within 6 months.

Ordering Information

  1. Can I change my order?
    • If you need to change your order please email us at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
  2. Can I send a package as a gift? Can I include a gift message?
    • Yes! An optional gift message can be included on the packing slip when they receive the pizzas. No pricing information will be visible to your gift recipient.