Shipping/Packaging

1. My pizza did not arrive on the scheduled delivery date. What should I do?
   • Please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days to resolve your concerns
2. The pizza never arrived or arrived thawed/damaged. Now what?
   • Please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982- 1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days.
3. Why am I being charged for shipping during the check out process?
   • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground shipping territory from any of our distribution centers. This includes the following states: Alaska & Hawaii.
4. Why didn’t I receive any shipping confirmation or tracking number?
   • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756.
5. There was no dry ice in the cooler, what happened?
   • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
6. How should I handle any dry ice remaining in the cooler?
   • Any remaining dry ice should be handled with care. Avoid contact with your skin.
7. My pizza isn’t frozen. Is it okay to eat?
   • Your pizza is safe to eat if it’s feels cold to the touch, like it just came out of your refrigerator (about 40 degrees).

Product Information

1. What is the size of the pizza?
   • Our pizzas are 10 inches and serve 2-3 hungry adults.
2. Can I choose other toppings?
   • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
3. How do I cook the pizza?
   • Cooking instructions are included in your package and can also be found our website here: Cooking instructions.
4. How long will a pizza keep in a freezer?
   For best results we recommend enjoying your pizza within 6 months.

Ordering Information

1. Can I change my order?
   • If you need to change your order please email us at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
2. Can I send a package as a gift? Can I include a gift message?
   • Yes! An optional gift message can be included on the packing slip when they receive the pizzas. No pricing information will be visible to your gift recipient.

Depending on the address where the Giordano’s pizzas will be delivered and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. In all cases, the Giordano’s website will confirm the availability of your requested delivery date and will offer other shipping options if needed. For all shipments, we encourage you to use the FedEx supplied tracking number to verify the status of your shipment and actual delivery.

ALL INCLUSIVE PRICING · SHIPPING METHODS

FedEx Ground Delivery – Business · This option is included in the price for all pizza packages. Deliveries to business addresses may be executed Wednesday through Friday only. Depending on the destination address, Tuesday delivery may be available via overnight shipping options.

FedEx Home Delivery – Home · This option is included in the price for all pizza packages. Residential deliveries may be executed Wednesday through Sunday. Depending on the destination address, Tuesday delivery may be available via overnight shipping options.

NOTE: If the address where the pizzas will be shipped falls outside of the two-day window available through the ‘Ground’ or ‘Home’ shipping options, you will be offered, automatically, the ‘FedEx 2 Day Express’ option for no additional charge.

FedEx 2 Day Express – Business or Home · This option is included in the price for all pizza packages and it applies to business as well as residential addresses. Deliveries may be executed Wednesday through Friday only.

ADDITIONAL COST · SHIPPING METHODS

FedEx Standard Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Friday only.

FedEx Priority Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Friday only.

USEFUL ADDITIONAL INFORMATION REGARDING GIORDANO’S PIZZA SHIPPING

• Orders will be processed according to your requested delivery date.
• If you request ‘First Available Ship Date’, orders placed by midnight Thursday through Sunday will be shipped on Monday.
• Orders placed by midnight on Monday, Tuesday, or Wednesday, will be shipped the day following the day of the order.