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Frequently Asked Questions

Shipping/Packaging

  1. My pizza did not arrive on the scheduled delivery date. What should I do?
    • Please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days to resolve your concerns
  2. The pizza never arrived or arrived thawed/damaged. Now what?
    • Please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982- 1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 3 business days.
  3. Why am I being charged for shipping during the check out process?
    • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground shipping territory from any of our distribution centers. This includes the following states: Washington, Colorado, Oregon, Alaska, Idaho, California, Nevada, Arizona & Hawaii.
  4. Why didn’t I receive any shipping confirmation or tracking number?
    • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756.
  5. There was no dry ice in the cooler, what happened?
    • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
  6. How should I handle any dry ice remaining in the cooler?
    • Any remaining dry ice should be handled with care. Avoid contact with your skin.
  7. My pizza isn’t frozen. Is it okay to eat?
    • Your pizza is safe to eat if it’s feels cold to the touch, like it just came out of your refrigerator (about 40 degrees).

Product Information

  1. What is the size of the pizza?
    • Our pizzas are 10 inches and serve 2-3 hungry adults.
  2. Can I choose other toppings?
    • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
  3. How do I cook the pizza?
    • Cooking instructions are included in your package and can also be found our website here: Cooking instructions.
  4. How long will a pizza keep in a freezer?
      For best results we recommend enjoying your pizza within 6 months.

Ordering Information

  1. Can I change my order?
    • If you need to change your order please email us at inetorders@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
  2. Can I send a package as a gift? Can I include a gift message?
    • Yes! An optional gift message can be included on the packing slip when they receive the pizzas. No pricing information will be visible to your gift recipient.


Due to the challenges of the current situation, we are experiencing delays in the delivery of orders by our shipping partner in certain areas of the country. We sincerely apologize for any inconvenience this may cause you. For all shipments, we encourage you to use the FedEx supplied tracking number to verify the status of your delivery.

Details

Depending on your shipping address and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. In all cases, the website will confirm the availability of your requested delivery date and will offer shipping options if needed.

FedEx Ground Delivery

This option is included in the price and is applied to business addresses. Business deliveries may be made Wednesday through Friday only. Depending on the destination address Tuesday delivery may be available.

FedEx Home Delivery

This option is included in the price and is applied to residential addresses. Residential deliveries may be made Wednesday through Friday. Depending on the destination address Tuesday delivery may be available.

If your delivery address falls outside of the 2-day window available through Ground or Home delivery you will automatically be offered the option of 2 Day, Standard or Priority Overnight delivery.

FedEx 2 Day (Additional Charge)

This option is offered for business and residential addresses. Deliveries can occur Tuesday through Friday only, depending on the destination address.

Fed Ex Standard Overnight (Additional Charge)

This option is offered for business and residential addresses. Deliveries can occur Tuesday through Friday only, depending on the destination address.

Fed Ex Priority Overnight (Additional Charge)

This option is offered for business and residential addresses. Deliveries can occur Tuesday through Friday only, depending on the destination address.

Schedule:

  1. Orders will be processed according to your requested delivery date.
  2. If you require first available ship date;
    • Orders received by midnight Thursday through Sunday are shipped on Monday
  3. Orders received by midnight Monday, Tuesday and Wednesday are shipped next day
  4. Additional charges will apply to orders requiring 2 Day, Standard or Priority Overnight deliveries as listed above.

For all shipments, we encourage you to use the FedEx supplied tracking number to verify the status of your delivery.

Giordano’s takes great pride in the superior quality of our pizzas and on-time delivery to you is critical to our success. Given the current circumstances, our shipping partner is experiencing unusually long delivery delays. Because of this, Ground and Home Delivery shipments may not be available in your desired area. We will continue to work to mitigate these issues to the best of our ability and apologize for the inconvenience this may cause.

One final note: Estimated delivery dates may change if shipping over a holiday.

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FREE standard shipping.



Due to the challenges of current circumstances, we are experiencing delays in the delivery of orders by our shipping partner in certain areas of the country. We sincerely apologize for any inconvenience this may cause you. Please click this message for additional details

At Giordano’s, we want everyone to be able to enjoy our amazing deep dish pizza. Whether you live in the Windy City, the Chicago suburbs or somewhere far away from the city, you can ship an authentic Chicago-style deep dish pizza right to your home. Each frozen pizza is about 10" and serves two to three people.

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2-Pizza-Pack
$75.00
(18)
Selected Size Sold Out! Pre-order Now - Shipping June 2018
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SKU: 2pizzapack
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Order Tips
Instructions
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Frequently Asked Questions

Send a Giordano’s Pizza Anywhere

Wherever you live, you can still enjoy a Chicago-style deep dish pizza. Giordano’s can ship our frozen deep dish pizzas anywhere in the United States, even Hawaii and Alaska! When you want to enjoy a deep dish pizza while you’re outside Chicago or send a unique and delicious gift to a friend or family member, our 2-pizza pack is an excellent choice.

Giordano’s is a Chicago staple. Every one of our pizzas is handmade using old-world techniques and only the best ingredients. We use handpicked tomatoes that are perfectly ripe and our signature Wisconsin mozzarella cheese. You’ll appreciate our love of our craft with every bite, when the cheese pulls and the ingredients all melt in your mouth. Giordano’s is a truly one-of-a-kind pizza you’ll love time after time.

Every frozen Giordano’s pizza is 10 inches serve two to three people. Plus, you’ll have several different flavors to choose from — cheese, sausage, pepperoni or spinach.

We can get our pizzas to any location in the country because we ship our frozen pizzas with dry ice. This is an efficient and safe way to transport frozen foods over several days. When your Giordano’s pizzas arrive, be sure to put them right into your freezer. You can store them for up to six months.

 

A Gift for Every Occasion

Whatever the occasion is, why not celebrate with a savory deep dish pizza from Giordano’s?

For a small, more casual birthday party, who wouldn’t love the surprise of a delicious deep dish pizza? And, when it’s cold outside during the winter holidays, what better way to warm up and get cozy than with a pizza? Or, share our pies with your special someone on Valentine’s Day.

Put in your order for our two-pack of Giordano’s frozen deep dish pizza, and we’ll ship them out to you. It’s the perfect way to enjoy an authentic Chicago-style pizza when you live far away from the city.

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Order Tips

FREE Standard Shipping included with most packages. Additional shipping charges may apply if FedEx Express services are required due to any one of the following circumstances:

  • Shipment to locations that fall outside 2-day ground shipping territory from any of our distribution centers.  This includes the following states: Washington, Colorado, Oregon, Alaska & Hawaii.
  • Any business shipments that require delivery during regular business hours.
  • Desired delivery date cannot be met via standard two-day ground shipping.

Tips to Receive the Best Value

  • For orders placed on Monday, please select delivery on Thursday of the same week.
  • For orders placed on Tuesday, please select delivery on Friday of the same week.
  • For orders placed on Wednesday, Thursday, Friday, Saturday and/or Sunday, please select delivery on the following Wednesday.

In addition to the recommended days listed above, you may select the delivery day to be earlier or later by selecting the desired day on the calendar. Upgraded FedEx Express delivery charges may apply.
In the cases of severe weather and higher than normal shipment volumes, FedEx packages may be delivered up to 48 hours after the intended delivery. Please select delivery dates accordingly. For more information about FedEx service, visit www.fedex.com
If you have a gift card and want to use it for shipping a pizza package or have any questions, call us at 800-982-1756 to assist you!
Customer service hours: Monday – Friday 8-3 pm CST

Returns & Refunds

Customer hereby agrees to and acknowledges the following terms: Giordano's guarantees that all orders are carefully packaged and containerized in a manner that optimizes the safe delivery of your pizza to your location. Giordano's is not to be held liable for damage that your product may sustain during shipping while in transit. Packages lost in transit or stolen from their destination are not the responsibility of Giordano's and is the sole responsibility of the purchaser. If theft is possible at your location please contact our customer service team for more support on delivery. If your product arrives damaged, please contact customer service by giving us a call at 800-982-1756 to assist you!
Customer service hours: Monday – Friday 8-3 pm CST

. Giordano's does not accept refunds and or returns on frozen/shipping orders.

Instructions

The following information is provided to you to help maintain the freshness and safety of your delivered Giordano’s Frozen Pizza Pie…

Your pizzas should have arrived to you within two days of shipping. Each package is packed with over 5 lbs. of dry ice, but may arrive with little to none remaining. The pizzas should arrive frozen or partially frozen. Unless you plan on baking your pizzas within a few hours, we suggest you place them directly into your freezer for storage. The pizzas will retain their freshness in the freezer for as long as six months. (If you plan on baking your pizzas within a few hours, you may store them in your refrigerator where they will continue to thaw.) Do not eat uncooked pizza.

For the very best results, follow these cooking instructions:


  • Place rack in center of oven and preheat to 325 degrees F. If your oven has a convection fan feature, do not use it.
  • Place the pouch of additional pizza sauce in a bowl of hot water to thaw.
  • Remove all packaging from the pizza (saving the cardboard circle).
  • For optimal cheese melt, place the pizza in a microwave oven and cook on HIGH for 6 minutes (4 minutes if pizza is thawed). There is a lot of cheese in there, so this helps make sure your cheese melts to perfection.

(NOTE: These microwave times are based on standard 1000-watt microwave ovens.

If your microwave oven is higher in wattage, subtract a minute from the cooking time. If your microwave oven is lower in wattage, add a minute to the cooking time.)

  • Remove pizza from microwave oven and spread amount of preferred sauce from pouch over the existing sauce on the pizza.
  • Then place pizza directly on center rack of oven and bake for 35 to 40 minutes (slightly less time if the pizza is thawed), until the crust turns golden brown.

    • (NOTE: Cooking times may vary slightly depending on your oven, so watch for the golden brown crust color.)


  • Remove pizza from oven and carefully slide pizza onto cardboard circle (you must have saved it from the original package) for easy slicing. Use caution as baked pizza will be very hot. Cut into slices and enjoy!

Should you have any questions or require additional assistance, please give us a call at (800) 982-1756 Monday through Friday between 8 am and 3 pm CST. We’re here to help!

PRODUCT MEASUREMENTS

XS S M L XL 2XL
Chest 19 20 21 22 1/2 24 25 1/2
Body Length at Back 27 28 29 30 31 32
Sleeve Length from Center Back 17 1/4 18 18 3/4 19 12 20 1/4 21

CHEST
Measured across the chest one inch below armhole when laid flat.

BODY LENGTH AT BACK
Measured from high point shoulder to finished hem at back.

SLEEVE LENGTH FROM CENTER BACK
Measure From CB Neck to Shoulder Point to Finished Sleeve Hem.