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Frequently Asked Questions

Shipping/Packaging

  1. My pizza did not arrive on the scheduled delivery date. What should I do?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 2 business days to resolve your concerns
  2. The pizza never arrived or arrived thawed/damaged. Now what?
    • Please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST). We will get back to you within 2 business days.  
    • To help us resolve, if possible, please forward any photos taken of the condition your pizzas were in upon arrival.
  3. Why am I being charged for shipping during the check out process?
    • Additional charges may apply if FedEx Express Services are required to ship to locations that fall outside 2-day ground and 2 day express shipping territory from any of our distribution centers. This includes the following states: Alaska & Hawaii.
  4. Why didn’t I receive any shipping confirmation or tracking number?
    • Please check that your email address was entered correctly and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at ship@giordanos.com or call our Shipping Hotline at 800-982-1756.
  5. There was no dry ice in the cooler, what happened?
    • Dry ice is designed to evaporate, so don’t be alarmed if you do not see any ice when you open your package. Every pizza is packed completely covered in dry ice when shipped.
  6. How should I handle any dry ice remaining in the cooler?
    • Any remaining dry ice should be handled with care. Avoid contact with your skin.
  7. My pizza isn’t frozen. Is it okay to eat?
    • Your pizza is safe to eat if it feels cold to the touch (about 40 degrees).

     8. What if my order Arrives with the incorrect pizza?

  • Contact us by phone or email within the first 30 days of receiving your order.  Once photos are provided of the incorrect pizzas received, we can then either send out the correct pizza or issue a refund, depending on your preference.  Photos can be sent to ship@giordanos.com. 

    .  

    Product Information

    1. What is the size of the pizza?
      • Our pizzas are 10 inches and serve 2-3 hungry adults.
    2. Can I choose other toppings?
      • Currently, we are only able to offer cheese, sausage, pepperoni and spinach.
    3. How do I cook the pizza?
      • Cooking instructions for our 10 inch pizzas are included in your package and can also be found our website here: Cooking instructions.
      • Cooking instructions for our variety 6 pack can be found on the label of the box the pizza's arrive in.
    4. How long will a pizza keep in a freezer?
        For best results we recommend enjoying your pizza within 6 months.

    Ordering Information

    1. Can I change my order?
      • If you need to change your order please email us at ship@giordanos.com or call our Shipping Hotline at 800-982-1756 (Monday – Friday 8 am-3 pm CST) at a minimum of 3 days prior to your delivery date. Unfortunately, we are unable to accommodate any changes after your order has shipped.
    2. Can I send a package as a gift? Can I include a gift message?
      • Yes! An optional gift message can be included on the packing slip. No pricing information will be visible to your gift recipient.

    refunds and Returns

    - Due to the product being frozen upon shipping and arriving, Giordano's does not accept returns of any kind.

    - For refunds and replacement requests please reach us via email ship@giordanos.com or via phone 800-982-1756 and we will be happy to take care of you.  

    - Contact us by phone or email within the first 30 days of receiving your order. Once photos are provided of the incorrect pizzas received, we can then either send out the correct pizza or issue a refund, depending on your preference. Photos can be sent to ship@giordanos.com. 



    Delivery dates provided to customers are estimated and may vary due to reasons beyond our control.  Depending on the address where the Giordano’s pizzas will be delivered and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. To properly deliver your order we must have a street address including state, city, and zip code. Shipping is not available to P.O. Box numbers.  In all cases, the Giordano’s website will confirm the availability of your requested delivery date and will offer other shipping options if needed.  Giordano's Strives to deliver your pizzas in the best possible condition, on the requested delivery date.  Orders will arrive within 1-3 days from the ship date- We schedule packages to ship in accordance with the delivery date selected, based on standard arrival times provided by our carriers.  Giordano's is unable to guarantee time of delivery, as this is subject to the local carrier. For all shipments, we encourage you to use the carrier tracking number supplied to you when your order is confirmed to verify the status of your shipment and actual delivery date.

    All inclusive pricing shipping methods 

    -  Ground Delivery – Business · This option is included in the price for all pizza packages. Deliveries to business addresses may be executed Wednesday through Friday only. Depending on the destination address, Tuesday delivery may be available via shipping options.

    -  Home Delivery – Home · This option is included in the price for all pizza packages. Residential deliveries may be executed Wednesday through Friday. Depending on the destination address, Tuesday or Saturday delivery may be available via shipping options.

    -  2 Day Express -  This option applies to business as well as residential addresses outside of our 2 day ground transit range. Deliveries may be executed Wednesday through Friday only.

    Additional cost shipping methods

    -  Next Day Standard Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.

    -  Next Day Priority Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.

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    FREE standard shipping.



    In these unprecedented times, our customers expect Giordano’s to take unprecedented actions to meet their expectations. The Giordano’s team is doing exactly that. We have taken all the necessary steps, including working closely with FedEx to ensure that the Giordano’s pizzas you order for yourself or your loved ones will arrive to their destination on time, packed in dry ice, ready to be baked and enjoyed! Please go to ‘Click Here for More Information’ for details regarding Giordano’s shipping.

    At Giordano’s, we want everyone to be able to enjoy our amazing deep dish pizza. Whether you live in the Windy City, the Chicago suburbs or somewhere far away from the city, you can ship an authentic Chicago-style deep dish pizza right to your home. Each frozen pizza is about 10" and serves two to three people.

    *Please note the "HS" in our flavor selections below simply refers to "Heart-Shaped."

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    2-Pizza-Pack $84.99
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    Order Tips
    Instructions
    Frequently Asked Questions
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    Send a Giordano’s Pizza Anywhere

    Wherever you live, you can still enjoy a Chicago-style deep dish pizza. Giordano’s can ship our frozen deep dish pizzas anywhere in the United States, even Hawaii and Alaska! When you want to enjoy a deep dish pizza while you’re outside Chicago or send a unique and delicious gift to a friend or family member, our 2-pizza pack is an excellent choice.

    Giordano’s is a Chicago staple. Every one of our pizzas is handmade using old-world techniques and only the best ingredients. We use handpicked tomatoes that are perfectly ripe and our signature Wisconsin mozzarella cheese. You’ll appreciate our love of our craft with every bite, when the cheese pulls and the ingredients all melt in your mouth. Giordano’s is a truly one-of-a-kind pizza you’ll love time after time.

    Every frozen Giordano’s pizza is 10 inches serve two to three people. Plus, you’ll have several different flavors to choose from — cheese, sausage, pepperoni or spinach.

    We can get our pizzas to any location in the country because we ship our frozen pizzas with dry ice. This is an efficient and safe way to transport frozen foods over several days. When your Giordano’s pizzas arrive, be sure to put them right into your freezer. You can store them for up to six months.

     

    A Gift for Every Occasion

    Whatever the occasion is, why not celebrate with a savory deep dish pizza from Giordano’s?

    For a small, more casual birthday party, who wouldn’t love the surprise of a delicious deep dish pizza? And, when it’s cold outside during the winter holidays, what better way to warm up and get cozy than with a pizza? Or, share our pies with your special someone on Valentine’s Day.

    Put in your order for our two-pack of Giordano’s frozen deep dish pizza, and we’ll ship them out to you. It’s the perfect way to enjoy an authentic Chicago-style pizza when you live far away from the city.

    Related Items

    Order Tips

    FREE Standard Shipping included with most packages. Additional shipping charges may apply if FedEx Express services are required due to any one of the following circumstances:

    • Shipment to locations that fall outside 2-day ground shipping territory from any of our distribution centers.  This includes the following states: Washington, Colorado, Oregon, Alaska & Hawaii.
    • Any business shipments that require delivery during regular business hours.
    • Desired delivery date cannot be met via standard two-day ground shipping.

    Tips to Receive the Best Value

    • For orders placed on Monday, please select delivery on Thursday of the same week.
    • For orders placed on Tuesday, please select delivery on Friday of the same week.
    • For orders placed on Wednesday, Thursday, Friday, Saturday and/or Sunday, please select delivery on the following Wednesday.

    In addition to the recommended days listed above, you may select the delivery day to be earlier or later by selecting the desired day on the calendar. Upgraded FedEx Express delivery charges may apply.
    In the cases of severe weather and higher than normal shipment volumes, FedEx packages may be delivered up to 48 hours after the intended delivery. Please select delivery dates accordingly. For more information about FedEx service, visit www.fedex.com

    Returns & Refunds

    Customer hereby agrees to and acknowledges the following terms: Giordano's guarantees that all orders are carefully packaged and containerized in a manner that optimizes the safe delivery of your pizza to your location. Giordano's is not to be held liable for damage that your product may sustain during shipping while in transit. Packages lost in transit or stolen from their destination are not the responsibility of Giordano's and is the sole responsibility of the purchaser. If theft is possible at your location please contact our customer service team for more support on delivery. If your product arrives damaged, please contact customer service by giving us a call at 800-982-1756 to assist you!
    Customer service hours: Monday – Friday 8-3 pm CST

    . Giordano's does not accept refunds and or returns on frozen/shipping orders.

    Instructions

    The following information is provided to you to help maintain the freshness and safety of your delivered Giordano’s Frozen Pizza Pie…

    Your pizzas should have arrived to you within two days of shipping. Each package is packed with over 5 lbs. of dry ice, but may arrive with little to none remaining. The pizzas should arrive frozen or partially frozen. Unless you plan on baking your pizzas within a few hours, we suggest you place them directly into your freezer for storage. The pizzas will retain their freshness in the freezer for as long as six months. (If you plan on baking your pizzas within a few hours, you may store them in your refrigerator where they will continue to thaw.) Do not eat uncooked pizza.

    For the very best results, follow these cooking instructions:

    • Place rack in center of oven and preheat to 325 degrees F. If your oven has a convection fan feature, do not use it.
    • Remove all packaging from the pizza (saving the cardboard circle).
    • For optimal cheese melt, place the pizza in a microwave oven and cook on HIGH for 6 minutes (4 minutes if pizza is thawed). There is a lot of cheese in there, so this helps make sure your cheese melts to perfection.

    (NOTE: These microwave times are based on standard 1000-watt microwave ovens.

    If your microwave oven is higher in wattage, subtract a minute from the cooking time. If your microwave oven is lower in wattage, add a minute to the cooking time.)

    • Then place pizza directly on center rack of oven and bake for 35 to 40 minutes (slightly less time if the pizza is thawed), until the crust turns golden brown.

      • (NOTE: Cooking times may vary slightly depending on your oven, so watch for the golden brown crust color.)


    • Remove pizza from oven and carefully slide pizza onto cardboard circle (you must have saved it from the original package) for easy slicing. Use caution as baked pizza will be very hot. Cut into slices and enjoy!

    Should you have any questions or require additional assistance, please give us a call at (800) 982-1756 Monday through Friday between 8 am and 3 pm CST. We’re here to help!

    PRODUCT MEASUREMENTS

    XS S M L XL 2XL
    Chest 19 20 21 22 1/2 24 25 1/2
    Body Length at Back 27 28 29 30 31 32
    Sleeve Length from Center Back 17 1/4 18 18 3/4 19 12 20 1/4 21

    CHEST
    Measured across the chest one inch below armhole when laid flat.

    BODY LENGTH AT BACK
    Measured from high point shoulder to finished hem at back.

    SLEEVE LENGTH FROM CENTER BACK
    Measure From CB Neck to Shoulder Point to Finished Sleeve Hem.