FREE Standard Shipping included with most packages. Additional shipping charges may apply if FedEx Express services are required due to any one of the following circumstances:

• Shipment to locations that fall outside 2-day ground shipping territory from any of our distribution centers.  This includes the following states: Washington, Colorado, Oregon, Alaska & Hawaii.
• Any business shipments that require delivery during regular business hours.
• Desired delivery date cannot be met via standard two-day ground shipping.

Tips to Receive the Best Value

• For orders placed on Monday, please select delivery on Thursday of the same week.
• For orders placed on Tuesday, please select delivery on Friday of the same week.
• For orders placed on Wednesday, Thursday, Friday, Saturday and/or Sunday, please select delivery on the following Wednesday.

In addition to the recommended days listed above, you may select the delivery day to be earlier or later by selecting the desired day on the calendar. Upgraded FedEx Express delivery charges may apply.
In the cases of severe weather and higher than normal shipment volumes, FedEx packages may be delivered up to 48 hours after the intended delivery. Please select delivery dates accordingly. For more information about FedEx service, visit www.fedex.com
If you have a gift card and want to use it for shipping a pizza package or have any questions, call us at 800-982-1756 to assist you!
Customer service hours: Monday – Friday 8-3 pm CST

Returns & Refunds

Customer hereby agrees to and acknowledges the following terms: Giordano's guarantees that all orders are carefully packaged and containerized in a manner that optimizes the safe delivery of your pizza to your location. Giordano's is not to be held liable for damage that your product may sustain during shipping while in transit. Packages lost in transit or stolen from their destination are not the responsibility of Giordano's and is the sole responsibility of the purchaser. If theft is possible at your location please contact our customer service team for more support on delivery. If your product arrives damaged, please contact customer service by giving us a call at 800-982-1756 to assist you!
Customer service hours: Monday – Friday 8-3 pm CST

. Giordano's does not accept refunds and or returns on frozen/shipping orders.

The following information is provided to you to help maintain the freshness and safety of your delivered Giordano’s Frozen Pizza Pie…

Your pizzas should have arrived to you within two days of shipping. Each package is packed with over 5 lbs. of dry ice, but may arrive with little to none remaining. The pizzas should arrive frozen or partially frozen. Unless you plan on baking your pizzas within a few hours, we suggest you place them directly into your freezer for storage. The pizzas will retain their freshness in the freezer for as long as six months. (If you plan on baking your pizzas within a few hours, you may store them in your refrigerator where they will continue to thaw.) Do not eat uncooked pizza.

For the very best results, follow these cooking instructions:

• Place rack in center of oven and preheat to 325 degrees F. If your oven has a convection fan feature, do not use it.
• Place the pouch of additional pizza sauce in a bowl of hot water to thaw.
• Remove all packaging from the pizza (saving the cardboard circle).
• For optimal cheese melt, place the pizza in a microwave oven and cook on HIGH for 6 minutes (4 minutes if pizza is thawed). There is a lot of cheese in there, so this helps make sure your cheese melts to perfection.

(NOTE: These microwave times are based on standard 1000-watt microwave ovens.

If your microwave oven is higher in wattage, subtract a minute from the cooking time. If your microwave oven is lower in wattage, add a minute to the cooking time.)

• Remove pizza from microwave oven and spread amount of preferred sauce from pouch over the existing sauce on the pizza.
• Then place pizza directly on center rack of oven and bake for 35 to 40 minutes (slightly less time if the pizza is thawed), until the crust turns golden brown.

(NOTE: Cooking times may vary slightly depending on your oven, so watch for the golden brown crust color.)



• Remove pizza from oven and carefully slide pizza onto cardboard circle (you must have saved it from the original package) for easy slicing. Use caution as baked pizza will be very hot. Cut into slices and enjoy!

Should you have any questions or require additional assistance, please give us a call at (800) 982-1756 Monday through Friday between 8 am and 3 pm CST. We’re here to help!