Order Tips

FREE Standard Shipping included with most packages. Additional shipping charges may apply if FedEx Express services are required due to any one of the following circumstances:

  • Shipment to locations that fall outside 2-day ground shipping territory from any of our distribution centers.  This includes the following states: Washington, Colorado, Oregon, Alaska & Hawaii.
  • Any business shipments that require delivery during regular business hours.
  • Desired delivery date cannot be met via standard two-day ground shipping.

Tips to Receive the Best Value

  • For orders placed on Monday, please select delivery on Thursday of the same week.
  • For orders placed on Tuesday, please select delivery on Friday of the same week.
  • For orders placed on Wednesday, Thursday, Friday, Saturday and/or Sunday, please select delivery on the following Wednesday.

In addition to the recommended days listed above, you may select the delivery day to be earlier or later by selecting the desired day on the calendar. Upgraded FedEx Express delivery charges may apply.
In the cases of severe weather and higher than normal shipment volumes, FedEx packages may be delivered up to 48 hours after the intended delivery. Please select delivery dates accordingly. For more information about FedEx service, visit www.fedex.com

Returns & Refunds

Customer hereby agrees to and acknowledges the following terms: Giordano's guarantees that all orders are carefully packaged and containerized in a manner that optimizes the safe delivery of your pizza to your location. Giordano's is not to be held liable for damage that your product may sustain during shipping while in transit. Packages lost in transit or stolen from their destination are not the responsibility of Giordano's and is the sole responsibility of the purchaser. If theft is possible at your location please contact our customer service team for more support on delivery. If your product arrives damaged, please contact customer service by giving us a call at 800-982-1756 to assist you!
Customer service hours: Monday – Friday 8-3 pm CST

Giordano's does not accept refunds and or returns on frozen/shipping orders.