Frequently Asked Questions
8. What if my order Arrives with the incorrect pizza?
- Due to the product being frozen upon shipping and arriving, Giordano's does not accept returns of any kind.
- For refunds and replacement requests please reach us via email firstname.lastname@example.org or via phone 800-982-1756 and we will be happy to take care of you.
- Contact us by phone or email within the first 30 days of receiving your order. Once photos are provided of the incorrect pizzas received, we can then either send out the correct pizza or issue a refund, depending on your preference. Photos can be sent to email@example.com.
Delivery dates provided to customers are estimated and may vary due to reasons beyond our control. Depending on the address where the Giordano’s pizzas will be delivered and the timeline of your requested delivery date, the shipping options outlined below may not be available when placing your order. To properly deliver your order we must have a street address including state, city, and zip code. Shipping is not available to P.O. Box numbers. In all cases, the Giordano’s website will confirm the availability of your requested delivery date and will offer other shipping options if needed. Giordano's Strives to deliver your pizzas in the best possible condition, on the requested delivery date. Orders will arrive within 1-3 days from the ship date- We schedule packages to ship in accordance with the delivery date selected, based on standard arrival times provided by our carriers. Giordano's is unable to guarantee time of delivery, as this is subject to the local carrier. For all shipments, we encourage you to use the carrier tracking number supplied to you when your order is confirmed to verify the status of your shipment and actual delivery date.
All inclusive pricing shipping methods
- Ground Delivery – Business · This option is included in the price for all pizza packages. Deliveries to business addresses may be executed Wednesday through Friday only. Depending on the destination address, Tuesday delivery may be available via shipping options.
- Home Delivery – Home · This option is included in the price for all pizza packages. Residential deliveries may be executed Wednesday through Friday. Depending on the destination address, Tuesday or Saturday delivery may be available via shipping options.
- 2 Day Express - This option applies to business as well as residential addresses outside of our 2 day ground transit range. Deliveries may be executed Wednesday through Friday only.
Additional cost shipping methods
- Next Day Standard Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.
- Next Day Priority Overnight – Additional Cost · This option is available for shipments to business as well as residential addresses. Deliveries may be executed Tuesday through Saturday only for residential addresses and Tuesday through Friday for business addresses.